L-10 Meetings
One of the ways we constantly work on communication is through L-10 meetings. The “L” stands for Level. Each week our teams have an L-10 meeting. The purpose of these meetings is to make sure everything is on track, to stay connected and be on the same page with your team. It is to hold each other accountable and solve issues. Below is the agenda. It is the same every time and it starts and ends on time (every time).
Good News
Sharing good news is a great transition to start the meeting because it helps humanize the process, allows team members to get to know each other better, and starts the meeting off with a positive vibe.
Scorecard
This part of the meeting simply lets us review key metrics to see if we are hitting our goals. This is only a review of the data- little to no discussion of the data at this point.
Rock Review
You’ll learn a lot more about rocks soon, but for now just know that Rocks are the most important things that you must get done in the next 90 days. As each rock is reviewed, all the team needs to know is if the rock is “on track” or “off track”. If it is off track, the rock may need to be put on the Issues list.
Headlines
This part of the meeting simply lets us review key metrics to see if we are hitting our goals. This is only a review of the data- little to no discussion of the data at this point.
To-Do List
The meeting facilitation will review each To-Do to make sure they are “To-Done”. This takes less than 5 minutes. These are the commitments you made to each other in your last L-10 meeting. Usually, these are actions you agreed to complete based on how you decided to solve an issue.
Identify-Discuss-Solve
This is the meat of the L-10 meeting. This is where we solve all of the key issues. There are 3 types of issues on the issues list:
- Decisions- These are issues that need to be solved (i.e. a teacher at XYZ school is being uncooperative).
- Information to Share- (i.e. we are starting a new marketing campaign and here are some questions that you may be asked by the school).
- Information is Needed- For certain issues, someone needs information to do their job or help brainstorm to complete their rock or project.
From the Issues list, we pick the top 3 that need to be resolved this week. When number one is solved, we move to number 2, and so on. The goal is to solve the most important issue, not solve all the issues on the list.
Conclude
With five minutes left in the meeting, everything stops (even if you’re in the middle of an issue), because there are still a few things to do: 1) Recap the to-do list that came out of the meeting. 2) Decide if there are any messages to communicate to others inside or outside the company based on decisions that were made. 3) Rate the meeting- everyone rate the quality of the meeting on a scale of 1-10 with 10 being the best. Rating the meeting helps you self correct and improve. Anything below a rating of an 8 will prompt the question “What would have made the meeting a 10 for you?”
Overtime Policy
Exempt Team Members are those who are Team Leaders (Managers) and Office Administration. Non-Exempt Team Members will be paid at one and one half (1-1/2) times their regular rate for hours worked in excess of 40 hours in a work week (Sunday-Saturday). If Team Members are unclear on their status (Exempt or Non-Exempt), they should speak to the Director of Operations (Dan Stevenson) or the Director of Finance (Christine Bassinger). Non-exempt Team Members are responsible for contacting Christine Bassinger and getting approval before going over 40 hours in a work week. I realize this is not a very exciting email, but if you qualify for overtime pay it will be very exciting when your paycheck arrives.